Privacy Policy

Welcome to the website of C-Shine Digital, located in Zutendaal, Limburg (BE), with company registration number BE0802.504.061.

In this Privacy Policy, we explain the personal information we collect as the ’data controller’ and how we use and share it to improve our services. This Privacy Policy is an integral part of our Terms and Conditions.

1. Personal Data

The limited personal data we retain is collected through the following methods:

• Website: When you visit our website, certain data is recorded through cookies (including your IP address) to maintain and enhance our website.
• Business Relationship: When you contact us regarding our services as a (potential) customer or partner, we process your full name, contact information (email address, phone number, office and/or residential address), and other data necessary for orders, invoicing, or collaboration (such as bank details, contact history, or data related to your previous orders).
• Marketing: If you grant us explicit permission, we process your full name and email address for sending direct marketing, newsletters, promotions, and actions related to our products and services. You can always unsubscribe easily.

While you are never obliged to disclose personal data, refusing to provide necessary information may hinder or make it impossible for us to provide our services.

2. Processing Purposes

We process personal data for general customer and order management or to deliver our services. This includes customer administration, order tracking and delivery, invoicing, answering questions, and marketing. Processing is based on the following legal grounds:

• Based on your consent;
• Necessary for the performance of a contract;
• Necessary to comply with a legal obligation;
• Necessary for the pursuit of our legitimate interests in conducting business.

Where personal data processing is based on your explicit consent, you have the right to withdraw your consent at any time.

3. Sharing with Third Parties

If necessary to achieve the stated purposes, we may share personal data with employees and professional partners. Our partners, in turn, will take the necessary technical and organizational measures to protect this personal data. We will never commercialize your personal data to third parties. In the event of a potential reorganization, bankruptcy, or transfer of business activities, data related to our business operations may be transferred to third parties. In limited cases, we may also be obliged to share personal data based on a court order or mandatory legislation.

4. Retention Period

We retain your personal data for as long as necessary for the purposes for which it is processed. To determine the appropriate retention period, we consider the quantity, nature, and sensitivity of the personal data, the reasons for processing, and whether we can achieve those purposes through other means. We must also consider periods for which we may need to retain personal data to comply with our legal obligations or handle complaints, queries, and protect our legal rights in case of a claim. When we no longer need your personal data, we will securely delete or destroy it. We will also consider how we can reduce the personal data we use over time and whether we can anonymize your personal data so that it can no longer be linked to you or identify you, in which case we may use this information without further notice to you.

5. Your Rights

All individuals whose personal data we hold have the right to:

• Access their personal data;
• Rectify or supplement their personal data if it is incorrect or incomplete;
• Delete their personal data;
• Restrict the processing of their personal data;
• Object to the processing of their personal data for compelling and legitimate reasons;
• Transfer their personal data to another company.

To exercise these rights, you can contact us by mail or via info@chsinedigital.com.

6. Complaints

If you have comments or questions about our privacy policy, please feel free to contact us. Email us at info@cshinedigital.com, and we will address your inquiry promptly. All individuals whose personal data we hold also have the right to file a complaint with the Commission for the Protection of Personal Privacy (Drukpersstraat 35, 1000 Brussels, commission@privacycommission.be).

7. Security

We implement at least the customary technical and organizational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, alteration, falsification, distribution, or unauthorized access. Personal data will only be transferred to a partner in a country outside the European Economic Area if that country guarantees an appropriate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification under the Privacy Shield Framework (www.privacyshield.gov). We cannot be held liable for incorrect or unlawful use of personal data by a third party. You remain responsible for the confidentiality and use of your computer, IP address, login, and identification data.

8. Your Privacy

Your privacy is important to us. We make every effort to protect it and attach great importance to compliance with (i) the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (as amended by the Law of 11 December 1998, "Data Processing Act"); (ii) the anti-spam provisions of Book XII of the Economic Law Code regarding the right of the electronic economy; and (iii) European Regulation 2016/679 of 27 April 2016 on the protection of personal data ("General Data Protection Regulation").

9. Revision of this Privacy Policy

Our privacy policy may be revised from time to time, and any changes to the policy will be communicated to you by email or through a publication on our website.